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If Facebook removed your post, restricted your profile or monetisation, or ignored your report, ask Facebook to review it first. If the decision stays, Article 21 of the Digital Services Act provides an independent review: ODS, run by ADR Center (certified by AGCOM, Resolution 501/24/CONS), is free, rules on admissibility within 10 days and issues a non-binding decision within 90.
ADR Center: out-of-court dispute settlement body certified by AGCOM under Article 21 of the DSA, Regulation (EU) 2022/2065.
Facebook moderation decisions reach beyond your personal profile to the Pages and groups you manage. The Digital Services Act, Regulation (EU) 2022/2065, lists the ones you can challenge, first through Facebook's internal complaint system and then before a certified body such as ADR Center, through its ODS service, when Facebook takes them because it considers content illegal or in breach of its terms: removing a post, photo or comment; disabling access to content or restricting its visibility; suspending or ending the service or the account; and suspending or restricting monetisation. The same right applies if you reported content and Facebook left it up. Disputes that only concern private messages or stored data, such as one-to-one Messenger chats, fall outside the scope. If your entire Facebook account was disabled or suspended, the specific steps are on the separate page about disabled accounts; this page is about posts, Pages, groups, monetisation and reports. ODS is not part of Facebook or Meta: it is not a help desk, and it cannot put content back online or reinstate an account.
If Facebook removed your content and you think it follows the Community Standards, your first step is to ask Facebook to review it. Facebook's Help Center gives this path on a computer: click your profile picture, then your profile name, then Options and Profile Status; open the message about the removal and, if you see the option, click Request review. After the review you get a notification telling you whether the content is back on Facebook or the decision stands (I don't think Facebook should have taken down my post). Facebook also says that some types of content cannot be reviewed and that during busy periods it may not get to every request. Save the message, the date of your request and Facebook's answer: if the removal is confirmed, those are the details ODS needs to look at the case.
Facebook does not only remove content: it can also place restrictions on your profile or on what you manage. Its Help Center explains that Account Status, reached from your profile picture and then Help & support, shows the status of your main profile, your Pages and groups, and any restrictions: Community Standards strikes, other restrictions, limited monetisation and your recommendations status, meaning whether your content can be suggested to other people (Check your Account Status on Facebook). Start there and write down what is limited and since when. Under the Digital Services Act, restricting monetisation or visibility is as open to challenge as a removal, so if Facebook's internal review leaves it in place you can ask ODS for an independent review. The independent experts weigh Facebook's decision by its own terms and the law, with no outcome promised in advance.
Reporting something to Facebook also gets you a decision. If you reported a post, a Page or a fake profile as illegal or in breach of the rules, and Facebook decided to leave it online, you can challenge that decision. Article 21 of Regulation (EU) 2022/2065 expressly includes individuals and organisations that submitted notices among those who can turn to a certified body. It still works in two steps: first a complaint to Facebook about the decision on your report, then, if the reply does not satisfy you, a review by ODS. In the ODS form you give the link to the reported content if you have it and say what kind of illegal content it is. Keep screenshots of the content and of Facebook's reply, because posts can be edited or deleted. ODS looks at Facebook's decision with the same impartiality towards the platform and towards the person who reported.
A Facebook decision brought to ODS is reviewed by independent dispute resolution experts. AGCOM, Italy's Digital Services Coordinator, certified ADR Center on condition that it stays impartial and independent, financially too, of both Facebook and its users. To open a case, get the reference number that starts with "FB": in the message Facebook sent about its decision, found in notifications, email, Profile Status or Account Status, look for "Information for people in the EU" and create the number (How dispute settlement bodies work in the EU for Facebook). You will also need the link to the content, the date of your complaint to Facebook and its reply, screenshots, your country of residence in the EU, and the username and email you use on Facebook. Finally, you confirm that no other dispute settlement body is handling the same decision. The review is free and runs online in 16 languages.
ADR Center: out-of-court dispute settlement body certified by AGCOM under Article 21 of the DSA, Regulation (EU) 2022/2065.
Last updated: 28 September 2026
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