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Online platforms to which Article 21 of the Digital Services Act (DSA) applies must engage in good faith with out-of-court dispute settlement procedures. To do so with ADR Center, the platform designates a single point of contact that allows direct and rapid communication by electronic means.
Once the single point of contact has been designated and the account activated, the online platform can follow and manage the out-of-court dispute settlement cases opened with ADR Center about its decisions.
We will review the request and reply to the email address designated as the single point of contact, with the steps to activate the account. If you have any questions, you can write to us at ods@adrcenter.com.
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