Dedicated service for trusted flaggers and organizations that manage large volumes of DSA reports
ADR Center offers a dedicated service for entities, organizations, and qualified individuals who handle a recurring or significant number of reports under the Digital Services Act. The service remains completely free for users and reporters, as the cost is entirely covered by the platforms.
We've developed a simplified workflow to support those who need to open, organize, and track cases in a faster, more organized, and structured way.
The service is designed for organizations that require a reliable partner, a clear procedure, and a system capable of supporting ongoing activities over time.
Let's get in touch
We evaluate your profile, delve into your operational needs, and together we determine the activation methods best suited to your context.
Concrete support for those who report continuously
Reports handled one by one, with tools not designed for recurring flows, can quickly become scattered, slow, and difficult to monitor.
For this reason, ADR Center has developed a dedicated service for those who operate on a continuous basis : organized access to the service, more streamlined case management, and an experience designed to reduce operational overhead.
This approach is particularly useful for trusted flaggers , user protection organizations , public interest entities, and organizations that need to process multiple reports efficiently and traceably.
According to the European Commission, trusted flaggers are entities designated by national Digital Services Coordinators, and their reports must be prioritized for processing by online platforms.
Why ADR Center
ADR Center is a body certified by AGCOM pursuant to Article 21 of the Digital Services Act for the out-of-court resolution of disputes between online platform providers and service recipients. AGCOM certification was issued with Resolution 501/24/CONS.
ADR Center is certified by AGCOM as the Digital Services Coordinator for Italy, pursuant to Article 21 of the Digital Services Act, for the out-of-court resolution of disputes between service recipients and online platform providers. By virtue of this certification, ADR Center is authorized to operate throughout the European Union in 16 languages.
This institutional basis is supported by concrete experience gained in managing DSA cases and a platform designed to operate in a European context , even in multilingual and high-volume scenarios.
What we offer in detail
The service dedicated to recurring reporters was designed to simplify operational activities without sacrificing rigor, traceability, and control.
- activation of a dedicated account for structured case management;
- simplified process for entering and monitoring reports;
- more efficient organization of workflows for those who work continuously;
- orderly case management and greater visibility on their progress;
- initial onboarding support for the reporting entity;
- ability to configure the service according to the operational needs of the approved profile.
The goal is not only to allow access to the system, but to enable qualified organizations to work faster, more consistently and sustainably over time .
Designed for those who need to manage multiple cases, not just single cases
When reports increase, you need the right tools and processes. Our dedicated process helps reduce operational friction and focus your efforts on higher-value activities.
The benefits of our system
- fewer repetitive steps;
- greater speed in operational management;
- better internal organization of reports;
- easier control of case history and status;
- access to an interface and flow designed for professional use.
Who we are addressing
This service is intended for individuals who operate in a serious, continuous, and structured manner in the context of online reporting.
In detail, the recipients are:
- trusted flaggers designated by the competent authorities;
- organizations active in the protection of user or consumer rights;
- entities, associations and organizations with recurring reporting needs;
- entities that handle a significant number of cases and require organized access to the service.
A dedicated path for organizations with real needs
Activation of the dedicated program is subject to a preliminary assessment, aimed at ensuring consistency between the applicant's profile, the nature of the activities performed, and the characteristics of the service.
How activation works
A simple and structured process, designed to understand the applicant's profile, verify eligibility for the service, and quickly activate dedicated access.
First contact
Please describe your business, the types of reports you handle, and your operational needs.
Introductory meeting
We'll arrange a brief telephone or online consultation to present the service and determine the most suitable setup.
Profile Evaluation
We verify the consistency of the request with the path dedicated to recurring reporters.
Account activation
If successful, we can quickly activate dedicated access.
A reliable solution for the professional management of DSA reports
ADR Center combines three elements that are difficult to find together: institutional recognition , concrete experience in case management and an operating system also designed for those who work on an ongoing basis .
For organizations that process high-volume reports, this means being able to count on a partner capable of offering not only access to the service, but also method, order, and management capabilities.
Frequently Asked Questions
The dedicated path is designed for trusted flaggers, protection organizations, entities and individuals who manage DSA reports on a recurring basis or with significant volumes.
No. Each request is preliminarily assessed to verify compatibility with the service and ensure correct and consistent use of the dedicated path.
Yes. A brief initial meeting allows us to understand the applicant's profile, present the service, and determine the most appropriate activation methods.
If the profile is suitable and the preliminary assessment is positive, activation can take place quickly.
No. The process may also be suitable for other qualified organizations that handle reports on an ongoing basis and require more structured access.
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