A dedicated service for trusted flaggers and organisations that open many cases
ADR Center offers a dedicated path for entities, organisations and qualified bodies that regularly, or in significant numbers, send notices under the Digital Services Act to online platforms and want an independent review of the decisions the platforms took on those notices (Article 21 of the DSA). The service remains free for whoever opens the case: the costs are borne by the platforms. If the decision goes the platform's way, you do not have to reimburse its costs unless the body finds you acted in manifest bad faith.
We have set up a simplified path for those who need to open, organise and follow many cases in a faster, more orderly and structured way.
The service is designed for organisations that need a reliable point of contact, a clear procedure and tools suited to ongoing work.
Contact us
We look at your organisation’s profile, discuss your operational needs and agree with you on the best way to activate the service.
Practical support for those who open cases on an ongoing basis
Cases opened one at a time, with tools not designed for recurring workflows, can quickly become scattered, slow and hard to follow.
That is why ADR Center has set up a dedicated arrangement for organisations that work on an ongoing basis: organised access to the service, more streamlined case handling and an experience designed to reduce the workload.
This approach is particularly useful for trusted flaggers, organisations that defend users’ rights, public interest bodies and organisations that need to request the review of many platform decisions efficiently and traceably.
According to the European Commission, trusted flaggers are entities designated by the national Digital Services Coordinators, and online platforms must process their notices with priority.
Why ADR Center
ADR Center is a body certified by AGCOM under Article 21 of the Digital Services Act for the out-of-court settlement of disputes between online platform providers and recipients of the service. The AGCOM certification was granted by Resolution 501/24/CONS.
ADR Center is an out-of-court dispute settlement body for disputes between recipients of the service and online platform providers, certified under Article 21 of the Digital Services Act by AGCOM, which is Italy’s Digital Services Coordinator. On the basis of this certification, ADR Center operates across the European Union, in 16 languages.
This institutional basis comes with practical experience in handling cases under the DSA and a platform built for a European context, including multilingual work and a high number of cases.
What we offer in detail
The service for those who open cases regularly is designed to simplify day-to-day work without giving up rigour, traceability and control.
- activation of a dedicated account for structured case handling;
- a simplified path to open cases and follow their progress;
- more efficient organisation of work for those who operate on an ongoing basis;
- orderly case handling and better visibility of each case’s status;
- initial support to get the service started for the applicant organisation;
- the option to configure the service to the operational needs of the approved profile.
The goal is not only to give access to the service, but to enable qualified organisations to work faster, more consistently and sustainably over time.
Designed for those who handle many cases, not just single ones
When the number of cases grows, you need the right tools and processes. The dedicated path reduces operational friction and lets you focus on higher-value work.
The benefits of our system
- fewer repetitive steps;
- faster operational handling;
- better internal organisation of cases;
- easier tracking of case history and status;
- access to an interface and workflow designed for professional use.
Who it is for
This service is for organisations that work on an ongoing and structured basis: organisations that send notices to online platforms and request an independent review of the decisions taken on those notices.
In particular:
- trusted flaggers designated by the competent authorities;
- organisations that defend the rights of users or consumers;
- bodies, associations and organisations that send notices regularly;
- organisations that handle a significant number of cases and need organised access to the service.
A dedicated path for organisations that work on an ongoing basis
Activation of the dedicated path is subject to a preliminary assessment, which checks that the applicant’s profile, the nature of its activities and the features of the service are consistent.
How activation works
A simple, structured process that lets us get to know the applicant’s profile, check eligibility for the service and quickly activate dedicated access.
First contact
You tell us about your organisation’s work, the kind of cases you handle and your operational needs.
Introductory meeting
We arrange a short call, by phone or online, to present the service and agree with you on the most suitable setup.
Profile assessment
We check that the request fits the dedicated path for those who open cases regularly.
Account activation
If the assessment is positive, we can quickly activate dedicated access.
A reliable path for organisations that open many cases under the DSA
ADR Center brings together three things: institutional recognition, through its AGCOM certification, practical experience in handling cases and a way of working designed also for those who operate on an ongoing basis.
For organisations that open many cases, this means a point of contact that offers not only access to the service but also an orderly path to follow cases over time.
Frequently asked questions
The dedicated path is designed for trusted flaggers, organisations that defend users’ rights, bodies and organisations that send notices to platforms regularly or in significant numbers, and that request an independent review of the decisions taken on those notices.
No. Each request goes through a preliminary assessment, to check that it is compatible with the service and that the dedicated path will be used correctly and consistently.
Yes. A short initial meeting lets us get to know the applicant’s profile, present the service and find the most suitable way to activate it.
If the profile is eligible and the preliminary assessment is positive, activation can be quick.
No. The path may also suit other qualified organisations that open cases on an ongoing basis and need more structured access.
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