Have you already appealed the platform's decision? Ask for an independent review of your case.
Out-of-court Dispute Settlement body (ODS) certified by AGCOM under Article 21 of the DSA, Regulation (EU) 2022/2065.
Easily submit your complaint with supporting documentation and evidences through our secure online portal. The submission process is guided at every step.
Parties can exchange documents and requests through our online system, designed to simplify communication under the guidance of the Assessor and keep all parties informed of progress. During the procedure, parties can exchange settlement proposals.
If the parties do not reach an amicable agreement during the procedure, the Assessor will issue a non-binding decision within 90 days of the start of the process.
Founded in 1998, ADR Center has 27 years of experience in handling over 70,000 mediation procedures across a wide range of sectors, including consumer, civil, and commercial disputes, which contributes to the utmost expertise of our decision-makers.
There are no setup fees for filing the application. The platform covers the costs of the procedure to make the service more accessible to everyone.
Our procedure is easy to follow, completely transparent, and online. The parties receive a decision on the dispute based on the evidence presented and the relevant regulations within 90 days, entirely online. During the course of the procedure, ADR Center promotes amicable agreements between the parties.
Suspended or closed accounts, removed content, services limited by an online platform.
Article 21 of the DSA, Regulation (EU) 2022/2065, gives you this route and requires the platform to take part.
Experts independent of the platform, with over ten years of experience in disputes.
According to the Digital Services Act (Article 21), you can report infringing content, suspended accounts, or issues directly through our ODS service. We've gathered the major digital platforms—from Amazon to Facebook, TikTok to Booking—to provide you with clear information on how to handle any issues or disputes.
We are an independent body certified by AGCOM under Article 21 of the DSA, Regulation (EU) 2022/2065. We are not the platform and we are not part of it.
We review the decision an online platform has taken about you: a suspended or closed account, removed content, limited services. If we find it wrong, we invite the platform to reconsider it.
We cannot reinstate your account: we have no power to do so. The platform is required to take part in the procedure, but the decision is not binding and the final, reasoned choice remains theirs.
For you it is free: the cost of the procedure is borne by the platform. The request is filed online and the law sets a 90-day limit for the decision.
Opening a case is free of charge for the user: there is no start-up fee and no other cost. Under Article 21(5) of the Digital Services Act, the costs of the procedure are borne by the online platforms. The only exception provided by law concerns users who act in bad faith.
Anyone resident or established in the European Union may submit a case, whether an individual, a company, an association or a public body. Please note that you do not need to have a citizenship from any of the member states of the European Union as long as you can prove you are permanently residing in the EU.
Yes. Under Article 21(1) DSA, you may submit a complaint to an ODS body if the platform fails to respond within a reasonable time after your internal appeal. Be sure to include proof that you submitted the appeal (e.g., screenshot or automated confirmation).
Yes. You can still challenge the decision even if the content is no longer visible or the account is deactivated. What matters is the legality of the platform’s action and whether it followed its own rules and the DSA.
The only compensation we may be able to award is reimbursement for documented costs incurred while participating in the out-of-court dispute settlement procedure. This is because the procedure under Article 21 of the DSA is designed to handle requests quickly and efficiently, within a limited scope, and does not replace the role of courts as the ultimate decision-makers. Any claim for compensation related to the harm you believe you have suffered must be pursued before the appropriate court with relevant jurisdiction.
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