Have you already appealed the platform's decision? Ask for an independent review of your case.
ADR Center: out-of-court dispute settlement body certified by AGCOM under Article 21 of the DSA, Regulation (EU) 2022/2065.
Submit your case and supporting documents through our secure online portal. Every step is guided.
The parties can exchange documents and requests through our online system, designed to simplify communication under the guidance of the independent expert and keep everyone informed of the progress of the case. During the procedure, the parties remain free to reach an agreement between themselves.
Unless the parties reach an agreement between themselves in the meantime, the independent expert issues a non-binding decision within 90 days of the start of the procedure.
For many years ADR Center has worked in alternative dispute resolution across a wide range of sectors, including consumer, civil and commercial disputes. This experience underpins the expertise of the independent experts who review platform decisions.
Opening a case is free for users: the platform bears the costs of the procedure, as Article 21 of the DSA provides.
The procedure is simple, transparent and entirely online. An independent expert reviews the platform’s decision on the basis of the evidence submitted and the applicable rules, and issues a non-binding decision within 90 days.
Suspended or closed accounts, removed content, services limited by an online platform.
Article 21 of the DSA, Regulation (EU) 2022/2065, gives you this route and requires the platform to take part.
Experts independent of the platform, with experience in disputes.
ODS is run by ADR Center, an independent body certified by AGCOM under Article 21 of the DSA, Regulation (EU) 2022/2065. We are not the platform and we are not part of it.
We review the decision an online platform has taken about you: a suspended or closed account, removed content, limited services. If we find it wrong, we invite the platform to reconsider it.
We cannot reinstate your account: we have no power to do so. The platform is required to take part in the procedure, but the decision is not binding and the final, reasoned choice remains theirs.
For you it is free: the cost of the procedure is borne by the platform. If the decision goes the platform's way, you do not have to reimburse its costs unless the body finds you acted in manifest bad faith. The request is filed online and the law sets a 90-day limit for the decision.
Opening a case is free of charge for the user: there is no start-up fee and no other cost. Under Article 21(5) of the Digital Services Act, the costs of the procedure are borne by the online platforms. The only exception provided by law concerns users who act in bad faith.
Anyone resident or established in the European Union may submit a case, whether an individual, a company, an association or a public body. Please note that you do not need to have a citizenship from any of the member states of the European Union as long as you can prove you are permanently residing in the EU.
Yes. Under Article 21(1) DSA, you may submit a complaint to an ODS body if the platform fails to respond within a reasonable time after your internal appeal. Be sure to include proof that you submitted the appeal (e.g., screenshot or automated confirmation).
Yes. You can still challenge the decision even if the content is no longer visible or the account is deactivated. What matters is the legality of the platform’s action and whether it followed its own rules and the DSA.
The only compensation we may be able to award is reimbursement for documented costs incurred while participating in the out-of-court dispute settlement procedure. This is because the procedure under Article 21 of the DSA is designed to handle requests quickly and efficiently, within a limited scope, and does not replace the role of courts as the ultimate decision-makers. Any claim for compensation related to the harm you believe you have suffered must be pursued before the appropriate court with relevant jurisdiction.
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