Ongelma verkkoalustan kanssa? Vie asiasi käsiteltäväksi.

Asian avaaminen on käyttäjälle maksutonta: aloitusmaksua tai muita kuluja ei ole. Digipalvelusäädöksen 21 artiklan 5 kohdan mukaan menettelyn kustannuksista vastaavat verkkoalustat. Ainoa laissa säädetty poikkeus koskee käyttäjiä, jotka toimivat vilpillisessä mielessä.

Anyone resident or established in the European Union may submit a case, whether an individual, a company, an association or a public body. Please note that you do not need to have a citizenship from any of the member states of the European Union as long as you can prove you are permanently residing in the EU.

Yes. Under Article 21(1) DSA, you may submit a complaint to an ODS body if the platform fails to respond within a reasonable time after your internal appeal. Be sure to include proof that you submitted the appeal (e.g., screenshot or automated confirmation).

Yes. You can still challenge the decision even if the content is no longer visible or the account is deactivated. What matters is the legality of the platform’s action and whether it followed its own rules and the DSA.

The only compensation we may be able to award is reimbursement for documented costs incurred while participating in the out-of-court dispute settlement procedure. This is because the procedure under Article 21 of the DSA is designed to handle requests quickly and efficiently, within a limited scope, and does not replace the role of courts as the ultimate decision-makers. Any claim for compensation related to the harm you believe you have suffered must be pursued before the appropriate court with relevant jurisdiction.