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If Hinge banned your account, appeal first from the screen explaining the ban when you open the app. If Hinge upholds its decision, Article 21 of the Digital Services Act allows an independent review: ODS, run by ADR Center (certified by AGCOM, Resolution 501/24/CONS), is free, rules on admissibility within 10 days and decides within 90, without binding either side.
ADR Center: out-of-court dispute settlement body certified by AGCOM under Article 21 of the DSA, Regulation (EU) 2022/2065.
Hinge's Help Center says that when you open the app with a banned account, you see a screen explaining your ban, with details specific to your situation. When you tap Appeal, you are asked to describe why you believe your account did not violate the Terms of Use; after you submit, you get a confirmation, and a member of the safety team contacts you by email. For some appeals Hinge requires a valid government-issued ID before you can continue; in other cases it asks for one later. Hinge is firm on one point: it only processes appeals sent through the in-app flow, not by email, social media or messages to employees, and reaching out again after submitting can push you back in the queue. If you cannot submit an ID, the Help Center points to a dedicated request form. ODS is not part of Hinge or Match Group: it is not Hinge support, it has no access to your account and it cannot reinstate it. It comes in after your appeal to Hinge.
Many people ask this, and Hinge answers it in its Help Center. Hinge says some banned users see a reason on an in-app screen, but in many cases it does not give specific details, because several factors feed into the decision: reports from other users, review by its moderation team and automated decision-making. Keeping this private, it explains, protects the people who report. Hinge adds that it does not respond to requests for more details and that the ban reason is not included in data exports. In practice, a ban means you cannot create a new Hinge account; if you had a subscription, you may need to cancel it to avoid future charges, with different steps depending on whether you subscribed through Apple, Google Play or Hinge. The Digital Services Act requires platforms to give reasons for account decisions: that is one of the points an independent review can consider, alongside the substance. ODS does not know Hinge's reasons in advance: it assesses them in the case.
If your appeal changes nothing and your Hinge account stays banned, EU law gives you one more route. Article 21 of Regulation (EU) 2022/2065, the Digital Services Act, lets anyone affected by a decision on their account choose a certified out-of-court dispute settlement body to review it. Hinge belongs to Match Group, whose DSA page says that if you are in the European Union and want to challenge a decision to remove content or restrict your account, you can use an EU-certified out-of-court dispute body to review the decision, though its rulings are not binding, and recommends using the platform's appeal process first (DSA, Match Group). You file the dispute on the chosen body's own website. ODS is run by ADR Center, a body certified by AGCOM, Italy's Digital Services Coordinator, under Resolution 501/24/CONS, and it handles cases in 16 languages, English included. Keep a screenshot of the ban screen, the appeal confirmation and the email with the outcome: they are the core of your file.
An ODS review of a banned Hinge account is free, and the form asks for no payment. Article 21 of the Digital Services Act requires the procedure to be free of charge for users, or available at a nominal fee, and charges the body's fees to the platform, here Hinge; if the decision goes Hinge's way, you reimburse nothing unless the body finds manifest bad faith. Once your file is complete, ODS decides within 10 days whether the case is admissible and within 90 days on the merits, with an extension possible for highly complex disputes. Independent experts decide, and AGCOM certification requires the body to be impartial towards both Hinge and the people who use it. The decision is not binding: the Act says a certified body "shall not have the power to impose a binding settlement of the dispute on the parties", and nobody can promise in advance how a case will end. Both sides take part in good faith, and Article 21 keeps your right to challenge Hinge's decision before a court at any stage.
Before opening a case about a banned Hinge account, you need to have appealed to Hinge in the app first, because ODS steps in after the platform's internal complaint. The ODS form then asks for the platform and the reason, your country of residence in the EU, a description of what happened, the date of your appeal to Hinge and the reply you got, the reference code if Hinge gave you one, and your account details: the profile name and the email or phone number you use on Hinge. You can attach a screenshot of the ban screen, the appeal confirmation and the safety team's email with the outcome. If Hinge asked you for an ID, say whether you sent it. You also give your contact details and the language you want to hear from us in. Finally, you confirm that the information is true and that no other dispute settlement body is handling the same decision, and you confirm the request from the link we email you.
ADR Center: out-of-court dispute settlement body certified by AGCOM under Article 21 of the DSA, Regulation (EU) 2022/2065.
Last updated: 28 September 2026
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