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If Hinge removed your photo or prompt, or ignored your report, request a review in the app first. If the decision stands, Article 21 of the Digital Services Act allows an independent review: ODS, run by ADR Center (certified by AGCOM, Resolution 501/24/CONS), is free, rules on admissibility within 10 days and decides within 90, without binding either side.
ADR Center: out-of-court dispute settlement body certified by AGCOM under Article 21 of the DSA, Regulation (EU) 2022/2065.
ODS can review content moderation decisions Hinge takes because it considers something illegal or in breach of its Terms of Use or Community Guidelines. The Digital Services Act, Regulation (EU) 2022/2065, lists them for the platform's internal complaint system and then for certified bodies: removing a photo, video or prompt; restricting visibility, for example a profile that no longer appears in Discover or Standouts; suspending or ending the account; and restricting monetisation where it exists. It also covers the reverse situation, where you reported content or a profile and Hinge decided to leave it up. Disputes that only concern the content of private chats are outside the scope. If your whole Hinge account has been banned, there is a separate page with the account appeal steps; this page is about removed content, visibility, reports and how to reach Hinge.
Hinge may remove a single photo, video or prompt that it believes breaks its Community Guidelines, without removing the whole account. It tells you with an in-app alert, a push notification or an email, and until you update your profile you may not appear in the Discover or Standouts feeds, although you can still see your matches and messages. Hinge's Help Center explains that you can request a review in the app: tap the banner or notification about the removed content, find the item, tap Did we get this wrong?, write a short explanation and tap Send for review. The item shows as Pending while Hinge looks at it, and the result, Approved or Denied, appears in the app and by email. Two points from the same page: appeals apply to each piece of content separately, and you cannot appeal content you have already replaced. Keep the notification, the date of your request and the outcome: if Hinge keeps the content down, those are the details ODS needs to assess the case.
The Digital Services Act is not only for people whose content was removed. If you reported a profile or content to Hinge as illegal or in breach of the rules and Hinge decided to leave it up, that is a decision about you too, and you can challenge it. For illegal content in the European Union, Hinge's Help Center has a dedicated reporting form. Article 21 of Regulation (EU) 2022/2065 expressly includes individuals and organisations that submitted notices among those who can go to a certified body, and Match Group, the group Hinge belongs to, confirms on its DSA page that you can ask an EU-certified out-of-court body to review a decision after using the platform's own appeal (DSA, Match Group). So the path is: first the report and the appeal to Hinge, then, if the answer does not satisfy you, a review by ODS. Keep screenshots of the profile and of Hinge's reply, because profiles can change or disappear.
Many people look for a phone number or an address to reach Hinge support. Hinge names its Help Center as the point of contact for users in the European Union: you send a message through the request form and a member of the support team replies by email (Contact, Hinge). For a ban, however, Hinge only accepts appeals through the in-app flow, and for removed content the review request in the app; emails and social media messages do not count as appeals. ODS is not Hinge support and does not speak for Hinge or Match Group: it is run by ADR Center, an independent body certified by AGCOM, and steps in after the internal appeal to review a moderation decision. It cannot access your profile, restore photos, prompts or matches, or change your settings. If you have already asked Hinge for a review and the answer does not convince you, ODS is the route the Digital Services Act provides for an independent review, free of charge and in 16 languages.
A Hinge decision on content or on a report is reviewed by ODS's independent experts. ODS is run by ADR Center, a body certified by AGCOM, Italy's Digital Services Coordinator. The experts assess the decision in the light of Hinge's rules and the Digital Services Act, give written reasons and do not promise any outcome, and the decision binds neither Hinge nor you. To open a case you need: Hinge's notification or email about the decision, a copy of the removed content if you still have it, the date of your review request and the outcome and, for a report, screenshots of the profile you reported. In the ODS form you also give your country of residence in the EU, your profile name and the email or phone number you use on Hinge, and you confirm that no other dispute settlement body is already handling the same decision. The procedure is free, runs online, and after submitting you confirm the request from the link we email you.
ADR Center: out-of-court dispute settlement body certified by AGCOM under Article 21 of the DSA, Regulation (EU) 2022/2065.
Last updated: 28 September 2026
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