Need help?
If Tinder banned or suspended your account, appeal first in Tinder's Appeal Center, as the ban email explains. If Tinder upholds the ban, Article 21 of the Digital Services Act allows an independent review: ODS, run by ADR Center (certified by AGCOM, Resolution 501/24/CONS), is free, rules on admissibility within 10 days and decides within 90, without binding either side.
ADR Center: out-of-court dispute settlement body certified by AGCOM under Article 21 of the DSA, Regulation (EU) 2022/2065.
Tinder's Help Center says that when your account is banned, you receive an email and see a notification when you try to log in, and that a banned account cannot keep using Tinder or create new accounts. If you believe the ban was a mistake, you can appeal from the Appeal Center, which you reach with the same login as your Tinder account: select the violation, open the details, begin the appeal and submit it. It then moves to your appealed items with the status In Review, and later Approved or Denied. In its policies, Tinder lists what an appeal can lead to: reversing a ban and reinstating an account, reinstating content that was removed or hidden, removing a warning, or removing a challenge or verification requirement (Action appeals). For other problems, such as trouble logging in, Tinder's Help Center has a request form. ODS is not part of Tinder: it is not Tinder support, it has no access to your account and it cannot reinstate it.
Not every Tinder block is a ban. Tinder separates a suspension, which comes with a return date and ends with the account being reinstated automatically, from a ban, which has no end date. A profile under review, according to Tinder's Help Center, means other users have reported you several times: if no violation is found you are let back in, otherwise Tinder takes the measures it considers appropriate, which can go as far as a permanent suspension. Then there are checks: in some regions Tinder requires a Face Check scan with a video selfie, and it may hide a profile when it cannot detect a valid face photo. These are different situations: suspensions and bans are appealed in the Appeal Center, while for a check the first step is to complete it. If Tinder keeps a verification requirement on your account that you think is unjustified, that too is among the possible outcomes of an internal appeal, and then among the account decisions the Digital Services Act lets you have reviewed.
If your appeal is denied and your Tinder account stays banned, EU law gives you one more route. Article 21 of Regulation (EU) 2022/2065, the Digital Services Act, lets anyone affected by a decision on their account choose a certified out-of-court dispute settlement body to review it. Tinder belongs to Match Group, whose DSA page says that if you are in the European Union and want to challenge a decision to remove content or restrict your account, you can use an EU-certified out-of-court dispute body to review the decision, though its rulings are not binding, and recommends using the platform's appeal process first (DSA, Match Group). You file the dispute on the chosen body's own website. ODS is run by ADR Center, a body certified by AGCOM, Italy's Digital Services Coordinator, under Resolution 501/24/CONS, and it handles cases in 16 languages, English included. Keep the ban email and the outcome of your appeal in the Appeal Center: they are the core of your file.
An ODS review of a banned Tinder account is free, and the form asks for no payment. Article 21 of the Digital Services Act requires the procedure to be free of charge for users, or available at a nominal fee, and charges the body's fees to the platform, here Tinder; if the decision goes Tinder's way, you reimburse nothing unless the body finds manifest bad faith. Once your file is complete, ODS decides within 10 days whether the case is admissible and within 90 days on the merits, with an extension possible for highly complex disputes. Independent experts decide, and AGCOM certification requires the body to be impartial towards both Tinder and the people who use it. The decision is not binding: the Act says a certified body "shall not have the power to impose a binding settlement of the dispute on the parties", and nobody can promise in advance how a case will end. Both sides take part in good faith, and Article 21 keeps your right to challenge Tinder's decision before a court at any stage.
Before opening a case about a banned or suspended Tinder account, you need to have appealed in the Tinder Appeal Center first, because ODS steps in after the platform's internal complaint. The ODS form then asks for the platform and the reason, your country of residence in the EU, a description of what happened, the date of your appeal to Tinder and the reply you got, the reference code if Tinder gave you one, and your account details: the profile name and the email or phone number you use on Tinder. You can attach the ban email and screenshots of the login notice and of the Appeal Center showing the status Denied. If the block is about a check, say which one you were asked to complete and what happened. You also give your contact details and the language you want to hear from us in. Finally, you confirm that the information is true and that no other dispute settlement body is handling the same decision, and you confirm the request from the link we email you.
ADR Center: out-of-court dispute settlement body certified by AGCOM under Article 21 of the DSA, Regulation (EU) 2022/2065.
Last updated: 28 September 2026
Need help?