AliExpress International is an e-commerce platform where people buy products from international sellers. Like any marketplace, it takes moderation decisions: it can remove a listing or a review, suspend a seller's or a buyer's account, or leave online content you reported to it as illegal or deceptive, such as misleading advertising, a counterfeit product or a suspicious review.
If you disagree with one of these decisions and AliExpress's internal complaint system did not change the decision, Article 21 of the Digital Services Act (DSA) lets you ask ADR Center, a body certified by AGCOM, for a free independent review through its ODS service. Independent experts examine AliExpress's decision and issue a non-binding decision. Orders, shipping, returns and refunds are outside this procedure.
Counterfeit product listings left online after your notice
Listings with misleading images or descriptions that AliExpress does not remove
Fake or manipulated reviews left online, or your own reviews removed
Offensive or illegal content linked to products that AliExpress does not remove
Seller or buyer accounts suspended without a clear explanation
Misleading or non-transparent advertising notified and left online
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