Apple Distribution International Limited runs the App Store and several Apple digital services in Europe. Many users and developers rely on it, and Apple's moderation decisions can be challenged. App Store users may come across deceptive apps, illegal content or manipulated reviews and report them to Apple. Developers, for their part, may see one of their apps suddenly removed or their account suspended without a clear reason.
If Apple removed your app or content, suspended your account or did not act on a notice you sent it, and Apple's internal complaint system did not change the decision, Article 21 of the Digital Services Act (DSA) lets you ask ADR Center, a body certified by AGCOM, for a free independent review through its ODS service. Independent experts examine Apple's decision and issue a non-binding decision.
Apps with illegal content left on the App Store after your notice
Apps spreading misleading or harmful information, notified and not removed
Fake or manipulated reviews left online, or your own reviews removed
Reduced visibility of your app in App Store results
Developer or user accounts suspended without adequate explanation
Notices about inappropriate content rejected or left unanswered
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