ODS Service - Discord

Discord

Discord is a widely used platform for chatting, building communities and sharing content in real time, especially among gamers and digital creators. Because it is a very open space, Discord often takes moderation decisions: on messages with illegal content, servers spreading prohibited material, harassment or spam, and on accounts, which are sometimes suddenly suspended without a clear explanation.

If Discord suspended your account or removed your content, or did not act on a notice you sent it, and Discord's internal complaint system did not change the decision, Article 21 of the Digital Services Act (DSA) lets you ask ADR Center, a body certified by AGCOM, for a free independent review through its ODS service. Independent experts examine Discord's decision and issue a non-binding decision. Private conversations between individual users are outside this procedure.


Discord decisions you can have reviewed:

Illegal or prohibited content (for example hate speech) notified and left online

Aggressive spam or fraudulent messages in servers that Discord does not act on

Harassment or abusive behaviour in servers, notified and left unanswered

Dangerous links or harmful content notified and not removed

Accounts suspended or banned without a clear explanation


Digital platforms you can open a case about

Under the Digital Services Act (Article 21), you can ask for an independent review of a decision taken by an online platform, such as the removal of content or the suspension of an account, after filing an internal complaint with the platform. Here you will find the main digital platforms, from Amazon to Facebook and from TikTok to Booking, with clear information on how the process works.
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