Temu is an e-commerce platform offering all kinds of products at very competitive prices. Besides selling, Temu takes moderation decisions: it can suddenly suspend an account without a clear explanation, remove content or leave online misleading listings you reported to it.
If you disagree with one of these decisions and Temu's internal complaint system did not change the decision, Article 21 of the Digital Services Act (DSA) lets you ask ADR Center, a body certified by AGCOM, for a free independent review through its ODS service. Independent experts examine Temu's decision and issue a non-binding decision. Items that differ from their description, shipping, returns and refunds are outside this procedure.
Accounts suspended or restricted without clear communication of the reasons.
Misleading listings or unlawful content that Temu leaves online after your notice.
Outside this procedure: orders, deliveries, returns and refunds.
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