Zalando is a European e-commerce platform for fashion and lifestyle, where people buy clothing, footwear and accessories. Issues falling under Article 21 of the Digital Services Act (DSA) can arise on Zalando too: for example accounts blocked or suspended without explanation, unlawful content or listings left online after a notice, or platform decisions communicated without clear reasons.
First, challenge the decision through Zalando's internal complaint system. If the decision stands, ADR Center, an out-of-court dispute settlement body certified by AGCOM under Article 21 of the DSA, can carry out a free independent review through its ODS service: independent experts examine Zalando's decision and issue a non-binding decision.
The review covers Zalando's decisions on content and accounts; orders, deliveries, returns and refunds are outside this procedure.
Accounts suspended or blocked without reasons
Unlawful content or listings left online after your notice
Decisions without clear reasons on your account or your content
Restricted access to account features without explanation
Notices of illegal content rejected or left unanswered
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